I don't think anyone on our team would want to move back to Remedy now. The good things definitely outweigh the bad so overall it is absolutely a positive change. Other things that have come up are minor (I prefer SCCM's reports.app deployment in the Landesk GUI looks like a 1999 SharePoint InfoPath form.). Better than SCCM's procedure to spin off to HD users for new PC builds. Overall we've had some issues, especially with HII (hardware independent imaging) but once you've got a solution that works it tends to work very nicely. We hold on to SCCM for the integrated Endpoint Security and Windows patching). Both are good CRMs/ticketing systems but where Remedy would only do just that, we have additional functionality for Asset Management, Reporting (via Xtraction), and most importantly, System Administration (think SCCM replacement.HII, Remote Management, App Deployment.the whole 9 yards. The biggest difference was in terms of feature set and expandability. We replaced Remedy BRC with LANDESK (now called Ivanti UEM but to all us it is still LANDESK) about 2 years ago. Any application type can be deployed with, and are even multiple methods of deployment such as batch, powershell and VB scripts. Sometimes you need to rollout a security solution or a critical business application, and it need to be done fast. Software deployment is also a core component. is that tool to automate remediation of that before it is a problem. Unfortunately sometimes Chrome, Firefox or an AV solution stop auto-updating, and you have some devices with a vulnerable software and a known exploit in your environment. This may not seem that important since many applications now are able to auto-update. Microsoft updates are not enough to protect your endpoints, and natively patches many third-party applications. Patch Management is a critical security feature that many companies overlook. This helps drive decision making and metrics of success. Inventory collection with this tool is a significant amount of granular data. The primary benefit of this solution are Inventory, patch management, and software deployment. We are using this company wide for our endpoints. OSS/BSS (Operations Support/Business Support).Integration Platform as a Service (iPaaS).C/C++ Integrated Development Environments.Business Internet Service Providers (ISPs).Application Performance Management (APM).Professional Employer Organizations (PEO).
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